Support

How to get help

Write to info@botblog.co.uk.

Please say you are writing about Birdsense, and what happened — for example login, listening on a phone, or a reading that looks wrong.

Using the app

Open birds.botblog.co.uk and enter the garden password to listen and use the log.

• Listening usually needs the page or app on screen. We do not claim always-on background listening.
• Listen is the main garden page (password required).
• Inside the app, About explains what it can know, phone limits, and photo and song credits.
• The privacy policy is public, like this page.

Listening on a phone

The Listen orb is the only control on that page. Add to Home Screen lives in the browser share menu, not under the button.

• Hard-refresh, then tap Listen until the orb pulses.
• Watch the Sound traces. If they stay blank, the microphone is not reaching the app.
• If Sound moves but no name appears, we are still waiting for one of the 22 garden birds. Off-list birds stay off the list. Many “robin singing” videos are the American robin, which we do not name.
• Keep the page on screen. Walking outside can drop Wi‑Fi — wait until it says Listening again.